FAQ

What is the return policy? How do I return products for repair/exchange/refund?

To view our current return policy, please click here.

Can I buy different color or replacement housings?

Deck will no longer be selling different color or replacement housings.

What kind of key switches are used in Deck keyboards? How long do they last?

We use Cherry MX gold cross point key switches. We offer a variety of switches in blue, red and brown. These switches have a 50-million cycle rating which averages out to be around 20 years of normal usage. To put it into perspective, the keyboard you are using right now most likely has 1 million cycle switches and no gold.

Will the letters on the keycaps wear off eventually?

NEVER! Characters can't chip off the key caps or wear down because we use a two-shot moulding process with PBT plastic. This means the legends are formed directly into the keycap, not just printed on the top, and gives the letters a permanent place inside the plastic.

Can I see what the artwork that gets printed on the keycaps looks like before I buy one?

Yes. You can view them in the actual size by visiting the "Contact Us" link on the left hand pane of the page or by clicking here.

How long do the "back lights" or LEDs last?

The LEDs are rated to last 200,000 hours because we drive them at 5.25 mA maximum which is well below their rated current of 20 mA. To put it into perspective 200,000 hours is equivalent to 22.8 years!

What is the default brightness level and can it be changed?

The default brightness is level 7, or on at full brightness. This default brightness level is stored in ROM and cannot be changed.

Can you make the backlighting brighter and dimmer? Can you turn it off? How?

Yes. The keyboard has 8 levels of brightness: "1" (dimmest) through "7" (brightest) with "0" being off. To change the brightness level, press and hold the "Fn" key down and press the "up" or "down cursor" keys to brighten or dim the brightness respectively. With the "Fn" key held down, if you press one of these cursor keys, the brightness will step one level in the corresponding direction. If you continue to hold the cursor key down, the level will continue to step in that direction at a rate of about 3 steps per second. However, there is no "roll-over". For example, once you reach maximum brightness, the brightness level will not "rollover" to off and then continue getting brighter.

No information will be sent to the PC while the "Fn" key is held down and either the "up" or "down cursor" keys are pressed. In other words, the keyboard doesn't tell the PC these keys are being pressed. It also doesn't matter which key you release first. However, any other key press will be reported to the PC regardless of the state of the "Fn" key.

Will I receive a tracking number via email after purchasing a Deck online through Amazon

Once your order is shipped you should receive the tracking information via email within 24 hours. If you do not receive the tracking email, please contact us via email at marketing@tg3electronics.com and we can retrieve the information.

If I feel uncomfortable having credit card operations processed on the internet, is there another way to order a Deck keyboard?

Yes, for US customers we can take your order by phone during normal business hours (8am - 5pm M-F CST). Please call us at (262) 652-2626.

Customers outside the US should contact a reseller of our products for help with ordering.

What countries do you sell Deck keyboards to?

Currently we only sell Deck keyboards through Amazon and a few distributors. Check out our Where to buy tab for more options in the US. If you currently reside outside the U.S. you can still purchase our products through one of our resellers in China, Austrailia, Singapore, and Korea.

Will Deck keyboards work with USB to PS/2 adapters? How about KVM switches?

In short - NO. USB to PS2 adapters will not work. The same goes for PS2 to USB adapters. Long version: Deck products will not work with common USB to PS/2 adapters. Most (if not all) of these adapters were meant to be replacement adapters for original equipment that supports both USB and PS/2 interfaces (Deck keyboards only support USB, including the USB version of the 105-key Legend); these adapters will not simply convert any generic USB keyboard into a generic PS/2 keyboard. To date, the adapters that we’ve examined simply map "USB D-" to "PS/2 Data" and "USB D+" to "PS/2 Clock" (as well as +5V to +5V and gnd to gnd). KVM switches fall under the same example. If you have a USB Deck, your best bet is to buy a USB KVM switch (the same applies to PS2 with a PS2 KVM).

Will Deck ever release products with (different color LEDs/new features/insert your idea here)?

Maybe. This is based on many factors, most importantly customer demand and the cost of the parts to create the new feature. Feel free to shoot us an email or contact us on social media if you have an idea.

What is the "FN" key?

The "FN" key is used internally within the keyboard in combination with other keys to change the backlighting brightness as well as access other keyboard functions.

Who do I contact for technical support? Is it free?

Technical support is free. Contact us via email if you are having any issues with your keyboard.

If you are having problems with your Deck products we ask that you please email us first so we have a chance to resolve the issue.

What is your privacy policy? Do you sell my information to 3rd parties?

To view our current privacy policy, please click here. We would like to stress that we respect your privacy and do not sell or redistribute any of the information you submit via our website.

Will the keyboard work with my computer and operating system?

Deck keyboards will work under Windows 10, 8, 7, Vista, XP, 2000, ME, and 98; Windows Server 2008, 2003 and 2000; Mac OS X and OS 9; Linspire, Ubuntu, RedHat, Fedora, and possibly other distributions of Linux (although untested at this time). There are a million PCs and a large number of operating systems out there, and we don't have the chance to test our keyboard on every one of them. Generally it will work on almost every computer that supports the USB protocol as it uses the standard HID drivers bundled with most every OS. So far, we have heard of relatively few systems (most are old and just don't support USB...NT4 anyone?) that our products will not work with - please let us know if you find one.

Are there drivers I need to install so my Deck will work?

The keyboard is designed to be compliant with USB's Human Interface Device (HID) class. This means that we don't need a software driver because the proper driver should already be on your system (although with older systems like Windows 98 it may ask you to install your Windows CD).

Which version of the USB specification do Deck keyboards meet?

USB revision 1.1. USB keyboards are low-speed devices, so they don't need to meet the high-speed specifications of USB 2.0.

I am using a Mac with (specific OS version). Will these keyboards work for me? Will I lose any functionality?

Please view the FAQ question above titled "Will the keyboard work with my computer and operating system?" about compatibility with different operating systems. As far as functionality, there will be some slight differences in the way a Deck keyboard operates and the way a standard Apple keyboard operates.

Some of the main differences include:

There is no "EJECT" key or any keys to control power functions such as sleep, power on, or shut down
"NUM LOCK" and "SCROLL LOCK" keys will not function
Cursor functions on the numeric pad will not function
There are no downstream USB ports located within the keyboards (with the exception of the 21-key numeric pad)
The artwork on the keycaps may differ from a standard Mac keyboard, along with the key layout. To view the layout and art for a specific board, please click here.

If you find other operational-related issues, please let us know about them by emailing us at technicalsupport@deckkeyboards.comso we might make our product more useable for the wider customer base in the future.

What is the maximum number of keys that the keyboard can register at one time?

When you boot up your computer, the keyboard will be in 6-key rollover mode, which means it can register a maximum of 6 unique keys + modifiers. If you need more simultaneous keypresses, you can enable n-Key rollover mode by pressing the "lightning bolt" key. When the LED on that key is lit, that means the keyboard is in n-Key mode.

I want to buy a Deck but I want (some custom feature). Will you do custom orders?

In short, no. Our advertised product line is what we offer, nothing else. Customers are able to choose from 3 switch types and 2 LED colors.

What kind of plastic are Deck products made from?

Keycaps and housings are made from a durable polycarbonate plastic (PBT).

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